call us on

telephone0845 650 6600*

 

policy information

everything you need to know if your loan started on or between 1st January 2005 and 30th June 2008

how to make a claim

The quickest way to make a claim is to download the relevant form here and send it to the address shown on the form.
 
 
To make a life claim or to discuss any other claim please call us on 0870 600 0141*. Ensure you have your policy number and claim details to hand.

how to cancel your policy

If you wish to cancel your policy please contact us and we can start the cancellation process for you.

you could get your money back

If you have had your loan and Payment Protection Insurance for 5 years and you have not:
  • settled your loan
  • cancelled your insurance policy
  • been behind in your repayments
  • made a successful claim

You may be entitled to receive a refund that is equivalent to a percentage of your insurance premium.

Please contact us to find out more.

lost documents

If you’ve lost your Payment Protection Insurance documents, it’s very straightforward to get another copy. Simply contact us with your request and confirm the date your loan started and we’ll send you a copy of your policy.

other policies

If your loan did not start on or between 1st January 2005 and 1st July 2008 then please use the relevant link:

 

 

A FIRSTPLUS LOAN IS SECURED ON YOUR HOME. THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME. YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY OTHER DEBT SECURED ON IT
* Incoming and outgoing calls may be recorded. Our opening hours for all account management enquiries are 9.00am - 5.00pm Monday to Friday, 9.00am - 1.00pm Saturday.
Firstplus Financial Group PLC is authorised and regulated by the Financial Services Authority for general insurance business. Registered number 309325.