call us on

telephone0845 650 6600*

 

change of details

if your circumstances do change, we’re always here to help

We understand that peoples’ lives change all the time that’s why we’ll help make the changes as easy as possible.

If you need to make changes to any of the following please contact us as soon as possible:

pen and paper

changes to your bank details

If your bank details have changed you will need to complete a new direct debit mandate and return it to us. Please ensure that you continue to make payments via your existing direct debit until we have confirmed that we have updated your details.

changes to your contact details

You can either phone us or you can send us a letter confirming what changes you would like to make. Please ensure you sign and date the letter.

change the date of your monthly payment

In most cases, we can change your monthly payment date. Please remember that any change to your Firstplus Loan Agreement needs our approval (normal terms, conditions and applicable fees will apply).

 

To request a change to your payment date please contact us

looking to reduce your monthly loan repayment?

Because everyones circumstances are different the more we know about your situation, the more we can do to help. If you’d like to talk to someone about reducing your monthly repayments please contact us.

 

If you’re experiencing any problems with your repayments, please get in touch as soon as possible.

 

Please remember, any change to your Firstplus Loan Agreement needs our approval and normal terms and conditions will apply.

 

 

A FIRSTPLUS LOAN IS SECURED ON YOUR HOME. THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME. YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY OTHER DEBT SECURED ON IT
* Incoming and outgoing calls may be recorded. Our opening hours for all account management enquiries are 9.00am - 5.00pm Monday to Friday, 9.00am - 1.00pm Saturday.